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Frequently Asked Questions: Sourcing Emergency SOS Button (Wearable) (WL-SOS01) from Wanlin China Factory

The following questions are most frequently asked by distributors, importers, and system integrators in Madrid, Spain when evaluating Wanlin as their China factory supply partner for Emergency SOS Button (Wearable) (WL-SOS01).

Q7: What incoterms do you support for shipment to Madrid?
A: EXW, FOB Shanghai/Shenzhen, CIF Madrid, DDP Madrid. For DDP shipments, we manage all customs and last-mile delivery — you receive goods ready for sale.

Q8: Is the Emergency SOS Button (Wearable) compatible with Alexa, Google Home, or Apple HomeKit?
A: Yes. Most Wanlin home fire safety products support voice assistant integration. The WL-SOS01 works with Alexa and Google Home out of the box. HomeKit integration available in the OEM version.

Q5: Can you do private label / OEM branding for the Madrid market?
A: Absolutely. OEM branding (packaging + logo + manual) starts from 500 pcs. Full private label including custom firmware and APP branding starts from 1,000 pcs. We sign an NNN agreement to protect your brand in Spain.

Q9: How do you handle warranty claims for products sold in Spain?
A: 2-year warranty. Defective units within warranty are replaced in the next shipment at no charge. For time-sensitive replacements, we can air-freight replacement units to Madrid within 48 hours.

Q3: What is the lead time for 1,000 pcs of WL-SOS01 shipped to Madrid?
A: Standard stock: 15–20 days. OEM/custom: 30–45 days. For urgent orders, we maintain safety stock of popular models for 7-day express dispatch.

Q2: Does the Emergency SOS Button (Wearable) hold ISO 9001 certification?
A: Yes. The WL-SOS01 holds ISO 9001 / AS 3786 / RoHS certifications. We provide full test reports and Declaration of Conformity — ready for Spain customs and fire authority inspection.

Q1: What is the MOQ for the WL-SOS01?
A: Standard MOQ is 100 pcs for a trial order. After your first successful shipment, we support smaller re-order batches. Contact wanlinfirecontrol@163.com to discuss your Madrid market trial.

Q6: What payment terms do you offer for new partners in Spain?
A: For first orders: 30% deposit, 70% before shipment. After 2+ successful orders, we can offer T/T 30/70, LC at sight, or open account terms for established partners.

Still Have Questions?

Our export team in China responds within 24 hours to all inquiries from Madrid, Spain.
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com

Published Date

2026-02-20

Contact

Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com